Frequently Asked Questions

01
What is GetAFix?
GetAFix is a Technologically advanced SaaS (Cloud based solution) , that uses an Android OS along with a web based application. GetAFix is a total ERP, CRM and Financial Accounting application. GetAFix transforms the vehicle service experience by leveraging technology to provide a robust process, gain optimal efficiency, enhance productivity and hence improve both the bottom line and top line revenues for four and two wheeler workshops
How GetAFix Works
02
What are the advantages of using GetAFix?
GetAFix will save your time on routine activities that take your time away from what you do best…repair cars. It is guaranteed to improve your revenues, profits, cashflow, and improve ROI.
03
Can I manage the entire workshop operations using GetAFix?
Yes, you can manage every thing from the vehicle on-boarding, estimation, opening a job card, assigning bay and technicians, work execution, Vendor, Inventory and Procurement management, Insurance process and claims, quality check, invoicing, customer management and sending timely remainders
04
Can GetAFix can be used by Two wheeler Servicing workshops?
YES, We support both four and two-wheeler workshops. It can work for any automobile servicing industry 😉
05
How it is implemented for my workshop?
GetAFix is a cloud based solution, Hence we create the environment for your organisation. We provide the Web URL for your organisation and set of default login ids. You also need to download our mobile APP GetAFix from androd play store from following URL https://goo.gl/5hKs21 or simply search for GetAFix.
06
Where is GetAFix hosted?
GetAFix is hosted on the most trusted and highly secured Google infrastructure.

GetAFix hosted on google platform
07
What is my infrastructure cost? What's the server configuration and how many PC?
The good news is you don’t have to buy any server! All you need to have is the Android tablet for onboarding customer which should have 3G / 4G / WiFi connection. You can use android mobile as well, but it wont bring WOW Factor to customer. Internet connected PC’s which can run browser. That’s it!!
08
How long it takes to implement for my Workshop?
It is very easy, we create the environment in just 4 hrs . Which means your entire operation is up and running. You can create the customer, estimates, job card, invoice and send invoices to customers; all on the first day itself.
09
How my organisation employees uses GetAFix?
Security and the ability to use the software based on roles is a crucial aspect of GetAFix. GetAFix is a multi-user application that uses various levels of access control like Roles and Groups and Permissions and Privileges.

GetAFix access is configurable and can be provided based on the requirements of the workshop as well as the management.

By Default, GetAFix comes with the following groups with predefined roles, permissions and privileges and responsibilities:

Service Advisors
Floor Manager
Senior Mechanics
Mechanics
Spare Part department
Procurement Department
Front Desk
Customer relationship
Insurance processing
Cashier
Finance control
Managers
System administrator
Top Management
10
Can I add new services or change in the price when we revisit our scheduling?
Of course Yes.

GetAFix has a Business template that allows your administrator to add/change services, types of vehicles you serve, vehicle condition checks, vehicle inventory, different job types, feedback questionnaire, Customer common complaints etc.
11
How procurement management is done at GetAFix?
GetAFix workflow for Procurement Management is generic enough that you can start using it out-of-the-box, at the same time is customizable to meet the organization requirements based on the existing workflow.
GetAFix Procurement Management
12
How stock management is done at GetAFix?
The GetAFix Inventory Management module helps provide real-time, up-to-date information on stock availability. GetAFix delivers the ability to configure re-order and danger levels for stocks.
GetAFix has a reporting facility to provide an opening balance statement as well as a closing balance statement that has details of stock inward, issue to job card, counter sales, return to stores, purchase returns, etc.,
13
How do I get my existing customer information from earlier system?
GetAFix provides the ability to import existing customer information from the earlier application/system thru an excel import utility.
14
What happens to the current stock levels that are already existing in the organization? How is this data captured in GetAFix?
GetAFix provides the ability to import existing stock details using an excel import option for the first time when the organization is setup.
15
How does the insurance workflow work?
The workflow for insurance is geared to meet the expectations of the Insurer, the Surveyor and the Customer. As part of this workflow, an estimate is created along with photographs of the damaged vehicle. Once the Surveyor verifies and accepts the claim, depending on the approved insurance claim, the job card will be split into 2 with one part that is for the insurance claim and the other part being the customer liability.
16
Does GetAFix supports Counter sales?
Yes, GetAFix supports counter sales and Sales returns if any with debit note.
17
What options do you have to get feedback from customers?
GetAFix has option of collecting 2 feedbacks.
1. Service experience feedback which is collected while delivering the vehicle
2. Performance feedback which is collected thru an email that can be published to the customer based on the process of no. of days post service it needs to be pushed.

By default, it comes with the industry standard questionnaire. However, you can configure your own questionnaire for the feedback.
18
How Accounting works at GetAFix?
GetAFix supports basic accounting.
Apart from the procurement (expense), Job card invoice(income) we also capture additional other expenses and income and we provide the monthly income, expense & profit and loss statement
however if you already have an existing accounting software like Tally, Zoho, Quickbooks we already have inbuilt integration
19
Do you have Integration with Tally?
GetAFix Tally interface will eliminate the duplication work of re-entry of invoices into the Tally system.
GetAFix has mapping of all Tally ledgers with respect to taxation process, auto creation of sundry creditors for B2B customers and also has the capability with and without stock item inventory.
20
Is GetAFix supports multiple languages?
GetAFix is a multi-lingual system along with English it can work in Spanish, Arabic, French , German , Thai and in most of the regional languages along. currently GetAFix support around 108 languages. Not only just that your customer facing reports can also be customised to respective language. For example. you can have Invoice report in English and Arabic depends upon your customer preferred language. However if you need any additional language, we are very happy to include.
21
My Country Taxation is very different, Can GetAFix be able to generate invoice taxation for us?
The best part is GetAFix has Tax-Method as a template, no matter how complex your country taxation, we made it easy in GetAFix with simple parameters.

“It’s our promise that we configure the Invoice TAX report for your country in your format!”

Btw, we already support TAX invoice report for India, Latin America, Gulf countries and few European countries.
22
I have multiple franchise offices, does GetAFix supports multi franchise mode with Head office and multiple branch office reporting to HO?
YES, GetAFix supports the Head office(HO) and Branch(BO) offices within the same organization. Superusers from the Head office can monitor unified report across all the Branch offices including Head office.
Not Just that, GetAFix also supports the inter-branch transfer of stock from one Branch office to another Branch office with the configurable approval process.
GetAFix Head office and Branch office
23
Can I have on premise instead of cloud?
No.

GetAFix is a SaaS-based solution that eliminates the need to buy and maintain expensive hardware. The cost of ownership is reduced drastically for a SaaS solution compared to an on-premise solution.
GetAFix Contact Us

Let’s take your business to next level

Feeling inspired?