Frequently asked questions about GetAFix

GetAFix is a cloud (SaaS) platform with a web application and an Android app. It combines ERP, CRM and financial accounting for automobile businesses, giving workshops and dealerships a robust process that improves efficiency, productivity and both top-line and bottom-line revenue for four- and two-wheeler businesses.

GetAFix saves the time your team spends on routine administration, so they can focus on what they do best — servicing vehicles. It is designed to improve revenue, profit, cash flow and return on investment.

Yes. GetAFix supports both four-wheeler and two-wheeler workshops, and works for any automobile servicing business.

Because GetAFix is cloud-based, we create an environment for your organisation and give you its web address and a set of default logins. Your team also installs the GetAFix app from Google Play (https://play.google.com/store/apps/details?id=app.evenforce.com.getafix).

We create your environment in about four hours, so your operation can be up and running on day one — creating customers, estimates, job cards and invoices, and sending invoices to customers.

No server is needed. You need an Android tablet (or phone) with a 4G or Wi-Fi connection for customer check-in, and internet-connected PCs that can run a web browser.

No. GetAFix is a SaaS solution, which removes the need to buy and maintain expensive hardware and greatly reduces the total cost of ownership.

GetAFix includes an Excel import utility for existing customer information.

When your organisation is set up, existing stock details can be imported from Excel so opening balances are correct from the start.

Yes — vehicle onboarding, estimates, job cards, bay and technician assignment, work execution, vendors, inventory and procurement, insurance claims, quality check, invoicing, customer management and timely reminders.

Yes. A business template lets your administrator add or change services, vehicle types, vehicle condition checks, vehicle inventory, job types, feedback questionnaires and common customer complaints.

The procurement workflow is generic enough to use out of the box, and can be customised to match your organisation’s existing approval process.

The inventory module gives real-time stock availability, with configurable re-order and danger levels. Reports show opening and closing balances with stock inward, issues to job cards, counter sales, returns to stores and purchase returns.

It is designed around the insurer, the surveyor and the customer. An estimate is created with photographs of the damaged vehicle. Once the surveyor verifies and accepts the claim, the job card is split in two: the approved insurance claim and the customer liability.

Yes. GetAFix supports counter sales, and sales returns with a debit note.

GetAFix collects two kinds of feedback: service-experience feedback at vehicle delivery, and performance feedback sent by email a configurable number of days after the service. An industry-standard questionnaire is included, and you can configure your own.

Yes. Head office and branch offices run within the same organisation. Head-office superusers see unified reports across all branches, and stock can be transferred between branches with a configurable approval process.

GetAFix supports core accounting: procurement (expenses), job card invoices (income) and other income and expenses, with monthly income, expense and profit-and-loss statements. If you already use Tally, Zoho or QuickBooks, GetAFix integrates with them.

Yes. The GetAFix Tally interface removes the re-entry of invoices into Tally. It maps Tally ledgers for taxation, auto-creates sundry creditors for B2B customers, and works with or without stock-item inventory.

Yes. GetAFix is multilingual: alongside English it works in languages such as Spanish, Arabic, French, German and Thai, and many regional languages — around 108 in total. Customer-facing documents can be in the customer’s preferred language, for example an invoice in English and Arabic. If you need another language, we are happy to add it.

Yes. Tax method is a template in GetAFix, so even complex tax rules are set up with simple parameters, and we configure the tax invoice in your format. We already support tax invoices for India, Latin America, the Gulf countries and several European countries.

GetAFix is hosted on Google Cloud infrastructure.

GetAFix is multi-user with role-based access control — roles, groups, permissions and privileges — configured to your workshop and management requirements. Default groups include service advisors, floor manager, senior mechanics, mechanics, spare parts, procurement, front desk, customer relations, insurance processing, cashier, finance control, managers, system administrator and top management.